Previous Event

Root & Branch Reform of The Pensions Ombudsman Operating Model

  • July 25, 2024
  • 9:00-10:00

SPP Event Root & Branch Reform of The Pensions Ombudsman Operating Model

Speakers:

  • Dominic Harris, Pensions Ombudsman and Pension Protection Fund Ombudsman
  • Faye Jarvis, Partner, Macfarlanes LLP (Chair)

We are delighted to welcome Dominic Harris, the Pensions Ombudsman, who will discuss TPO’s root and branch review of its operating model.

Demand for TPO’s services has been significantly increasing year on year and this trend is forecast to continue. While high demand reflects the important role TPO plays in the sector, the consistent increase in complaint volumes has made it more difficult for the organisation to resolve cases in a timely fashion. TPO has therefore been exploring all potential options for improved efficiency across its ‘customer journey’ – it now has a clear plan for tackling its historical caseload and reducing waiting times, starting with tightening up requirements for new incoming complaints.

Sign up to this event to hear Dominic talk more about the upcoming changes and their impact on the industry. This will also be an opportunity to learn more about the Ombudsman’s expectations of schemes and ask any questions you may have.

Root & Branch Reform of The Pensions Ombudsman Operating Model