SPP Event: Optimising Technology in Pensions Administration

SPP Event: Optimising Technology in Pensions Administration

The session will explore how technology can best be used to improve pensions administration, delivering value to the profession, members and trustees. We will explore:

• Where technology and automation can genuinely improve back-office administration
• The practical role and challenges of AI in pensions administration, considering the ongoing importance of the human role
• Member self-service and digital engagement
• The experience of other industries, noting the unique nature of pensions administration

Panel:

• Stephen Scholefield, Principal, Aptia Group
• Amy Gibbs, Market Leader, Administration, Capita Pension Solutions
• Ian McQuade, CEO, Muse Advisory
• Ian Craig, Trustee Director, Dalriada Trustees (Chair)